Contact Us

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At Minener, we value clear communication and are committed to providing timely and helpful support. If you have any questions, concerns, or need assistance with your order or product, please don’t hesitate to contact us.

How to Reach Us

Email: nora@minener.co


Our customer support team is available to assist you with:

  • Order inquiries

  • Shipping and delivery questions

  • Warranty claims

  • Returns and refunds

  • Product information and technical support

  • General questions about Minener

Response Time

We aim to respond to all inquiries within 1–2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, response times may be slightly longer, but we always strive to get back to you as quickly as possible.

Before Contacting Us

To help us assist you more efficiently, please include the following information in your message when applicable:

  • Order number or proof of purchase

  • Product model or name

  • A clear description of your question or issue

  • Photos or videos (if the issue involves a product defect or damage)

Providing complete information will help us resolve your request faster.

Business Hours

Our support team operates during standard business hours, Monday to Friday, excluding public holidays.