Warranty Policy

Minener Limited Warranty Policy

Effective Date: January 12, 2026

Thank you for choosing Minener. We stand behind the quality and reliability of our products and proudly offer a 12-month limited warranty on all eligible items purchased directly from Minener or from authorized retailers.

Warranty Coverage

This limited warranty covers defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase.

If a covered defect arises and a valid claim is received within the warranty period, Minener will, at its sole discretion:

  • Repair the product at no charge, using new or refurbished replacement parts; or

  • Replace the product with a new or equivalent item; or

  • Refund the original purchase price of the product.

How to Make a Warranty Claim

To initiate a warranty claim, please follow the steps below:

  1. Email us at nora@minener.co
    with the following information:

    • Order number or proof of purchase

    • Product model and serial number (if available)

    • A clear description of the issue

     

  2. Attach photos or a short video clearly demonstrating the defect.

  3. Our customer support team will review your request and provide further instructions.

⚠️ Please do not ship any product back without prior authorization.
Unauthorized returns will not be accepted or processed.

Exclusions

This limited warranty does not cover:

  • Products purchased from unauthorized sellers or channels

  • Normal wear and tear

  • Damage caused by misuse, abuse, accidents, or drops

  • Damage resulting from improper installation, use, or failure to follow instructions

  • Products that have been modified or repaired by unauthorized parties

  • Damage caused by use with incompatible power supplies or incorrect voltage

Limitations

  • This warranty is valid only in the country or region where the product was originally purchased.

  • The warranty is non-transferable and applies only to the original purchaser.

  • Proof of purchase is required for all warranty claims.

  • Product registration is not required but is recommended for faster support.

Contact Us

If you have any questions regarding this warranty or need assistance with a claim, please contact us at:

Email: nora@minener.co

Our support team is committed to providing timely and effective assistance.

At Minener, we design precision inspection and visualization tools to help users see more clearly and work more confidently. Thank you for trusting Minener.