FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

1. Where do you ship to?

We currently ship within the United States only. We do not offer international shipping at this time.

2. How long does shipping take?

Orders are typically processed within 1–2 business days.

Estimated delivery time within the U.S. is 5–10 business days, depending on your location and local carrier conditions.

3. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment at any time.

4. What is your return policy?

We offer a 30-day return policy for U.S. orders. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Returned items must be:


  • Unused and in original condition

  • Returned with original packaging and all accessories
5. How do I start a return or exchange?

To request a return or exchange, please contact us at nora@minener.co with your order number and reason for return. Our support team will assist you promptly.

Orders

Below are some of are common questions about orders

6. Who pays for return shipping?

If the return is due to a defective product or an error on our part, Inskam will cover the return shipping cost.

For all other returns, shipping fees may be the customer’s responsibility.

7. Are there any taxes or additional fees?

Sales tax may be applied according to U.S. state regulations and will be calculated at checkout. No additional customs or import fees apply.

8. What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos or videos. We will arrange a replacement or refund as soon as possible.

9. When will I receive my refund?

Once we receive and inspect the returned item, refunds are typically processed within 7–30 business days and issued to the original payment method.